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    • We can’t fight AI with AI

      We can’t fight AI with AI

      TechRadar via Yahoo News· 3 days ago

      From a workforce point of view, that will only increase productivity, and it’s exactly the sort of thing many teams need to reduce...the success of...

    • Embracing AI in the modern contact center

      Embracing AI in the modern contact center

      TechRadar via Yahoo News· 3 days ago

      Examples of using AI in a contact center augmentation role are already common. For instance, the technology can be used to handle simple queries via...